Effective Date: 29 May 2025

At d'frens, we aim to ensure client satisfaction. However, due to the nature of our service offerings, certain restrictions apply.

1. Workshops & Consulting Services

Cancellations more than 7 business days in advance are eligible for a full refund (minus admin charges).

Cancellations within 7 days are non-refundable but may be rescheduled, subject to availability.

2. Digital Products / Online Programs

No refunds once digital content has been accessed or downloaded.

3. Direct B2C Programs or Events

All individual registrations for direct B2C programs or events are non-refundable.

A one-time transfer to another participant or an alternate program date may be considered on a case-by-case basis, subject to approval.

4. Refund Requests

To request a refund or reschedule:

• • Email: [email protected] or [email protected]
• • Include transaction details and the reason for the request
• • Approved refunds are processed within 15 to 30 business days

5. Service Provider Clause (No Refunds)

Due to the nature of service-based offerings:

• • No Refund / No Cancellation will be entertained once payment has been made.
• • Refunds (if applicable) will be processed within 15 to 30 days

For assistance, write to: [email protected] or [email protected]